Description: what do they do?
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Also known as:
Staff Assistant, Administrative Specialist, Administrative Technician, Department Secretary, Administrative Assistant, Secretary, Administrative Secretary, Clerk Typist, Office Assistant, Administrative Associate
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Outlook: will there be jobs?
New job opportunities are very likely in the future.
Find job openings
Annual projected job openings
Annual projected job openings
Compare projected employment
Annual wages for Bookkeeping, Accounting, and Auditing Clerks in California
Education and experience: to get started
People starting in this career usually have:
- High school diploma or equivalent
- No work experience
- Less than 1 month on-the-job training
Programs that can prepare you:
- Administrative Assistant and Secretarial Science, General
- Executive Assistant/Executive Secretary
How much education do most people in this career have?
Certifications: show your skills
Let employers know you have the skills to do well at this job.
Earning a certification can help you:
- Get a job
- Get a promotion
Licenses: do you need one?
Some states require an occupational license to work in this career.
Find license details for your state
Apprenticeships: learn on the job
Apprenticeships combine paid on-the-job-training with classroom lessons.
Find apprenticeship sponsors
Activities: what you might do in a day
- Operate computers or computerized equipment.
- Execute sales or other financial transactions.
- Answer telephones to direct calls or provide information.
- Collect deposits, payments or fees.
- Enter information into databases or software programs.
- Record personnel information.
- Select resources needed to accomplish tasks.
- Report maintenance or equipment problems to appropriate personnel.
- Operate office equipment.
- Discuss account status or activity with customers or patrons.
- Greet customers, patrons, or visitors.
- Refer customers to appropriate personnel.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Schedule appointments.
- Operate communications equipment or systems.
- Coordinate operational activities.
- Distribute materials to employees or customers.
- Record information from meetings or other formal proceedings.
- Issue documentation or identification to customers or employees.
- Make travel, accommodations, or entertainment arrangements for others.
- Schedule operational activities.
- Distribute incoming mail.
- Route mail to correct destinations.
- Order materials, supplies, or equipment.
- Proofread documents, records, or other files to ensure accuracy.
- Search files, databases or reference materials to obtain needed information.
- Prepare employee work schedules.
- Develop organizational policies or programs.
- Develop computer or online applications.
- Send information, materials or documentation.
- Manage clerical or administrative activities.
- Maintain current knowledge related to work activities.
- Supervise clerical or administrative personnel.
- Train personnel.
- Prepare informational or reference materials.
People in this career often know a lot about:
- Clerical – Knowledge of administrative and clerical procedures and systems such as
word processing, managing files and records, stenography and transcription,
designing forms, and other office procedures and terminology.
- English Language – Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics – Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including applications
People in this career often have these skills:
- Writing – Writing things for co-workers or customers.
- Reading Comprehension – Reading work-related information.
- Active Listening – Listening to others, not interrupting, and asking good questions.
- Speaking – Talking to others.
- Time Management – Managing your time and the time of other people.
- Service Orientation – Looking for ways to help people.
People in this career often have talent in:
- Oral Comprehension – Listening and understanding what people say.
- Near Vision – Seeing details up close.
- Written Comprehension – Reading and understanding what is written.
- Oral Expression – Communicating by speaking.
- Written Expression – Communicating by writing.
- Speech Clarity – Speaking clearly.
- Speech Recognition – Recognizing spoken words.
- Information Ordering – Ordering or arranging things.
- Problem Sensitivity – Noticing when problems happen.
- Office Clerks, General
- Receptionists and Information Clerks
- Library Assistants, Clerical
- Executive Secretaries and Executive Administrative Assistants
- Insurance Policy Processing Clerks
- Bill and Account Collectors
- License Clerks
- Interviewers, Except Eligibility and Loan
- Medical Records and Health Information Technicians
- Hotel, Motel, and Resort Desk Clerks
This information was retrieved on 2/10/2018 at 8:24 PM Eastern Time from Occupation Profile at CareerOneStop (www.CareerOneStop.org), sponsored by the U.S. Department of Labor, Employment and Training Administration. https://www.CareerOneStop.org/Toolkit /Careers/Occupations/occupation-profile.aspx
Wage information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. (https://www.bls.gov/oes/home.htm)
Education information comes from the Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections. (https://www.bls.gov/emp/)
Information on Occupational Description, Interests and Tasks comes from the Occupation
Information Network. (https://www.onetonline.org/)